Frequently Asked Questions
General
| Fireworks are not permitted at the Village at Cottonwood Springs and are a violation of your lease. Please keep in mind that loud noises such as fireworks can be a health hazard to individuals and pets with sensitivity issues such as PTSD. |
| You must pick up after your pet(s) in order to ensure a sanitary and aesthetically pleasing environment for all of our residents. Pet stations are located in the community, and you are welcome to use them to dispose of the pet’s waste while you are walking your pet. |
| This is to ensure that Property Management has a key to your home in case of an emergency. |
| Oil changes are not permitted on The Village at Cottonwood Springs property. |
| For the purpose of each resident’s peace and enjoyment, solicitation is not allowed at The Village at Cottonwood Springs. This includes all forms of solicitation, including fundraising, proselytizing, and campaigning. |
Admin
| There is a small fee to register for a self-guided tour. We also have several 3D floor plans (hyperlink to floor plans page). In the event that a self-guided tour is not an option, please contact [email protected] |
| You can make an appointment or walk into our Management Office. |
| Our management team is local and on-site to assist you with any questions or concerns. |
| The application process can be completed online through our website. You can apply directly for the home you are interested in. After you sign up for a RentCafe account it will take you through the step by step application process. |
| The application and background screening process can take anywhere from to 24-72 hrs to determine if you are approved for a home. |
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You pay your administrative fee, your deposit and any pro-rated costs for rent, utilities and any other miscellaneous fees when you sign your lease prior to move-in. Review our Rental Criteria. |
| Apply early and pay all of your fees and rent on time. |
| When you apply for a home you create a RentCafe account. Rent can be paid directly through the resident portal or app or through the Walk in Payment System (WIPS) currently offered through Walmart. In-office payments are not accepted. |
| Rent is paid through our resident portal or app or through the Walk in Payment System (WIPS) currently offered through Walmart. |
| There are not monthly fees if you pay using a checking account. If you opt to use a credit or debit card there is a fee associated. |
| Residents in The Village at Cottonwood Springs are required to have renter's insurance prior to move in. |
| Resident must establish an account through El Paso Electric for electricity and pay EP Electric directly. Water, gas, sewer and trash is billed and paid monthly through the resident portal or app with your rent. |
| The majority of our residents use Spectrum for cable and internet. There are others in the area if you are interested in a different provider. |
| We are not currently running any specials for resident referrals. |
| Residents are allowed to have guests in their home. If the visit is more than 14 days refer to the Resident Guide or your Resident Service Specialist for more details. |
| Our rental rates are managed and you are able to select the lease term which bests suits what you are looking for. A deduction is not provided to pay in advance. |
| There is a transfer fee you would pay and you would need to fill out a new application and pay that fee. If you are approved for transfer the security deposit will move with you. If you are subject to a higher security deposit you would pay the difference. A satisfactory inspection of the home would need to occur in order for transfer approval. |
| We do not allow subletting of homes or lease takeovers. |
Should you choose not to fulfill the term of your lease, you can fill out an Early Termination Addendum which will show the fees you would be responsible for. Depending on the ending of your lease, the fees equal approximately two months of total charges on your account.
Your lease includes a clause requiring that residents contact the Managment Office for a Notice to provide a minimum of
60 days notice of their intent to vacate the home in writing. We will work with you on the scheduling of move-out inspections
and a review of all final amounts owed which are due upon move-out.
Maintenance
| This is an access authorization addendum signed by the resident to allow maintenance permission to acquire a key to your home in order to complete a work order when you are not home. We do this as a convenience to the resident. In the event of an emergency or risk of danger to the property or someone in the home, PTE does not apply. Permission to enter cannot be granted by anyone under the age of 18. |
| Your home goes through an extensive COM (Change of Occupancy Management) process prior to your move in. We work hard to make sure your home is move in ready and looks fresh and new! |
| Yes, we have an on site maintenacne team and an on-call technician 24/7 for emergencies. |
| You can create a service request online or call our local management office phone number and they will open a work order. A maintenance technician will be dispatched to perform the work. |
| For emergency issues, a maintenance technician will respond within an hour, urgent issues will be responded to within 4 hours and routine issues will be responded to within 24 hours. |
| You do not need to be present for work to be completed in your home. |
| You can call our maintenance office or our after hours call center and a maintenance technician will be dispatched to let you into your home Monday-Friday until 10 pm. After 10 pm, resident is responsible for calling a locksmith. Technicians will not be available on weekends for lockouts. Fees do apply. |
| If you have an emergency, please call 9-1-1. For non-emergent calls. If your emergency is a maintenance item, please call our 24/7 maintenance number 915-975-1190, option 1. |
| Routine maintenance repairs are provided to all residents. This service is at no cost. In the event service is required to repair damage caused by the resident, the cost of the repair will be the responsibility of the resident and must be paid or assessed to the resident ledger prior to the repair. |
| Lawn care service is provided for front and side yards where applicable to all residents of The Village at Cottonwood Springs at no cost. Residents are responsible for mowing, trimming, and weeding of their backyard and all flower bed maintenance. Contact your Leasing Specialist for more information on the backyard lawn care program we offer. |
| You rent your home, you do not own it. If an item is not working properly, we will repair or replace it. The resident may be responsible for the cost of repairing or replacing an item if it was damaged by a resident or their guest and is not considered normal wear and tear. |
| We ask our residents to secure their animal when maintenance will be in the home because it can be a safety issue. Even a friendly animal can react negatively to a stranger in the home. Maintenance also cannot be responsible for ensuring pets don’t escape from the home during their visit. |
| Maintenance will not enter a home if no one in the home at the time is at least 18 years old. This policy is to protect both the minors in the home and our employees. |
Amenities
| The Village at Cottonwod Springs has a tennis court and basketball courts throughout the community. There are also a couple playgrounds, splash pad and off-leash dog park. There are miles of sidewalks and open spaces for residents to enjoy. Please visit the amenities page for more information. |
| Each home comes with a single-car garage and driveway. Any street parking is first come, first serve. |
| Hookups are located in the hallway of each home. |
| Yes we allow 2 pets per home. Breed restrictions apply. |
| There is a $300 non-refundable pet fee for each pet and $35 pet rent per pet, per month. |
| Residents must submit an Exception to Policy form for consideration by property management for any animals other than cats or dogs. |
| There are no weight restrictions but we do have some breed restrictions. You can refer to our Resident Guide or reach out to your Leasing Specialist for more information. |
| We do have a dog park located on the property. . |
| All homes come with a refrigerator, stove, and dishwasher. Every home has washer/dryer hookups, but we do not supply washers and dryers. |
| We do not have furnished homes available. |
| No, we do not hold packages in our office for residents. |
| Quiet hours for The Village at Cottonwood Springs are from 10:00 PM to 6:00 AM. |
Location
| Yes. There are bus stops across the street. |
| We are located in the El Paso Independent School District |
| Our homes are nestled at the foothills of the Franklin Mountains within walking distance to the best hiking and biking trailheads in the region. |
| El Paso has a variety of shopping areas for residents. We are just minutes away from North Hills Shopping Center |
| Starbucks is the nearest coffee shop in the North Hills Shopping Center |
Directions
| The Village at Cottonwood Springs is located in North Hills in the city of El Paso. Easily accessible off of US 54 , Martin Luther King Blvd. or Sean Haggerty Drive. Please visit our MAPS page for more details. |
| Marcus Uribe Drive is the closest cross street to The Village at Cottonwood Springs. |
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